Frequently Asked Questions (FAQ)
1. How long does shipping take?
Most orders are shipped within 1–3 business days. Transit time is only 2-3 days with DHL Express or 3-5 days with FedEx.
Yes. You’ll automatically receive a tracking link via email as soon as your order has been shipped.
3. Which payment methods do you accept?
We accept PayPal, major credit cards (Visa, MasterCard, Amex), Apple Pay, Google Pay and Shop Pay.
4. Who is Norvine?
Norvine is an independent German label, founded in 2011. We are not a reseller, marketplace, or mass brand – just a real company with long-term values and global reach.
For general assistance, you can call our hotline: +1 (888) 8847169
For product-specific questions, please submit a request here.
5. What’s your return policy?
Unused items can be returned within 14 days. You can manage your return easily via your customer account. Just sign in with your email address. More information here.
6. Where do you ship from?
We ship from Germany/Europe.
7. Will I have to pay any taxes?
Yes, your local taxes are due while in transit or at delivery. They can be paid on DHL/Fedex's website.
8. Do you have a physical store?
No – Norvine is an online-only brand, but we ship worldwide.
