Shipping policy

We offer different shipping methods to receive the products purchased on our website. You can choose the one that best suits your personal needs (depending on availability). We offer "Standard Delivery", "Premium Delivery" and "Express Delivery".

1. Standard Delivery

STANDARD DELIVERY USUALLY TAKES 5 TO 8 BUSINESS DAYS IN EUROPE (Monday to Saturday during business hours). 

UNITED STATES : $5.99 USD

CANADA : $7.99 CAD

UNITED KINGDOM : £5 / FREE for orders over £50

GERMANY : €2,99 / FREE for orders over €30

AUSTRIA, BELGIUM, NETHERLANDS, DENMARK, FRANCE, ITALY, SPAIN, POLAND: €4,99 / FREE for orders over €50

SWITZERLAND : 5.- CHF / FREE for orders over 50.- CHF

BULGARIA, CROATIA, CYPRUS, ESTONIA, FINLAND, GREECE, HUNGARY, LATVIA, LITHUANIA, LUXEMBOURG, MALTA, PORTUGAL, ROMANIA, SLOVAKIA, SLOVENIA, NORWAY, ICELAND, LIECHTENSTEIN, SAN MARINO, MONACO : €5,99

 

Brazil, Mexico, South Africa, Australia, New Zealand, Japan, Singapore, South Korea, Russia, Albania, Andorra, Argentina, Azerbaijan, Bahamas, Bahrain, Barbados, Belarus, Belize, Bolivia, Bosnia Herzegovina, Cayman Islands, Chile, China, Colombia, Costa Rica, Faroe Islands,  Georgia, Greenland, Gibraltar, Guernsey, Hong Kong SAR China, India, Isle of Man, Israel, Jamaica, Jersey, Kosovo, Kuwait, Lebanon, Macedonia, Moldova, Montenegro, Oman, Namibia, Panama, Paraguay, Peru, Philippines, Qatar, Saudi Arabia, Serbia, Taiwan, Thailand, Turkey, Ukraine, United Arab Emirates, Uruguay, Vatican City, Venezuela, Vietnam : €19,99 EUR / $25 USD TAKES 2-3 WEEKS or more

2. Premium Delivery

DHL PREMIUM DELIVERY USUALLY TAKES 3 TO 5 BUSINESS DAYS IN EUROPE (Monday to Saturday during business hours). 

UNITED KINGDOM : £12 (ParcelForce)

AUSTRIA, BELGIUM, NETHERLANDS, DENMARK, FRANCE, ITALY, SPAIN, POLAND: €7,99

SWITZERLAND : 15.- CHF (DHL Express Europack)

BULGARIA, CROATIA, CYPRUS, ESTONIA, FINLAND, GREECE, HUNGARY, LATVIA, LITHUANIA, LUXEMBOURG, MALTA, PORTUGAL, ROMANIA, SLOVAKIA, SLOVENIA, NORWAY, ICELAND, LIECHTENSTEIN, SAN MARINO, MONACO : €9,99

Brazil, Mexico, South Africa, Australia, New Zealand, Japan, Singapore, South Korea, Russia, Albania, Andorra, Argentina, Azerbaijan, Bahamas, Bahrain, Barbados, Belarus, Belize, Bolivia, Bosnia Herzegovina, Cayman Islands, Chile, China, Colombia, Costa Rica, Faroe Islands,  Georgia, Greenland, Gibraltar, Guernsey, Hong Kong SAR China, India, Isle of Man, Israel, Jamaica, Jersey, Kosovo, Kuwait, Lebanon, Macedonia, Moldova, Montenegro, Oman, Namibia, Panama, Paraguay, Peru, Philippines, Qatar, Saudi Arabia, Serbia, Taiwan, Thailand, Turkey, Ukraine, United Arab Emirates, Uruguay, Vatican City, Venezuela, Vietnam : €39,99 EUR / $45 USD TAKES 5-14 DAYS

3. Express Delivery

DHL EXPRESS TAKES 2-5 BUSINESS DAYS AND IS CURRENTLY AVAILABLE TO CUSTOMERS IN THE UNITED STATES AND CANADA ONLY

UNITED STATES : $50 USD

CANADA: $70 CAD

4. Tracking

- You can track the delivery of your products by clicking the tracking link in the shipping confirmation email. Please note that this link will take you to the carrier's website, which is not controlled by us. If you have stored your cell phone number, you will also receive the tracking information via SMS.
- You can track the delivery of your products at any time in your account or on this page.

5. Other terms of delivery

- We aim to deliver within the above times, however delivery dates are not guaranteed as deliveries are processed by a third party and are subject to local public holidays of the transport companies.
- Once the order has been completed, we cannot change the delivery address.
- If no one is available at the delivery address provided to accept delivery of products, the carrier will leave a notification card in your mailbox with further information.
- Title and risk of loss of your products pass to you when you take possession of the products.
- We ship from our warehouse in Dusseldorf, Germany. Some products of our own brand Norvine can also be sent by a service provider from another EU country or from a service provider in the USA for customers in North America.
- Outside the European Union, taxes and/or fees may be charged by the respective countries. We do not bear these costs. Before ordering, please inquire whether and which taxes apply if you order goods from Germany or the EU.
- Prices in other currency than Euro are based on the average currency conversion, you will see the exact price when checking out in your local currency. Please reach out to us if there's a problem and we will be happy to help.
- We only ship to the countries listed under "Standard Shipping". Optionally, we also offer premium and express shipping for some of these countries.