Refund policy

We ask you to register the return via our Returns Center at https://go.norvine.com/returns-usa within 7 days after delivery. Processing your request may take up to 72 hours.

Send your return with sufficient postage to our address:

Norvine
4283 Express Lane
Suite 6725-801
Sarasota, FL 34249

Important note: we only accept returns from consumers in the United States to this address.
Returns from companies will not be accepted without special permission! Returns from other countries will not be accepted.

We reject returns that have already been worn or show signs of use, and if the original labels and packaging are missing.

We charge a restocking fee of $25 for returns. This fee includes processing and, in the case of an exchange, the shipping costs for the new delivery. The fee is payable at the earliest after we have received the return and at the latest before the new item is shipped in the case of an exchange or before a refund in the case of a credit note. If credited, we will withhold the amount and offset it against the refund.

If you are in the European Union, please use our European returns portal here.