FAQ Dropshipping

Please read this page entirely before contacting us, as you will probably find all the information you need.

Platforms for Dropshipping

Import our products to your store and have stock synced live with
Syncee
(4 catalogues available) and Spocket (supplier name: Callisto) ONLY.

 

How to order

Syncee: since 14.10.2020 orders can be placed directly via Syncee and paid by PayPal.

Spocket: fully automated, no action required from your side. Our supplier name is Callisto.

 

Payment methods

WHEN ORDERING ON OUR WEBSITE (SYNCEE): PayPal, MasterCard, Visa, American Express, Discover (US/CA), Sofort transfer (EU), iDeal (Netherlands), Klarna e-banking (EU), Klarna Pay Later and Klarna Rate Pay (Netherlands, Germany, Austria and Finland, may not be accepted if you order as a registered company), Google Pay, Apple Pay, Sezzle (USA/Canada only), Bancontact (Belgium only).


Versandkosten

WHEN ORDERING ON OUR WEBSITE (SYNCEE):

Click here for shipping costs

 

IMPORTANT: ALWAYS select a shipping fee. If free shipping is being offered, do not select it. Free shipping is only available for private consumers. If you select free shipping as a merchant, we will cancel your order immediately.

WHEN ORDERING VIA SPOCKET:

  • United States $19.95
  • Canada: $19.95
  • United Kingdom $9.95
  • Germany $5.95
  • Rest of the World: $39.95


Shipping protection

NORVINE.COM is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.

*Claims for packages marked "delivered" must be filed after 5 days and before 15 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 (20 for international) days and within 30 days from the last checkpoint.

 

Processing times and shipping from

All orders are shipped out within 2-5 business days.

Economy shipping: orders deliver within 3-10 days in Europe / 10-19 days USA & Canada / 10-29 days worldwide.
DHL shipping: orders deliver within 2-4 days in Europe / 5-14 days worldwide.

We ship from Germany. Products of the brand Norvine can also be shipped from our American warehouse across North America.

 

Customs and import duties

There will be no customs or import taxes to pay on deliveries in the member countries of the European Union. USA and Canada are usually without any customs or taxes due with Standard shipping.

Deliveries to other countries may incur custom charges. We cannot predict what these might be so please contact your local customs office to find out more. These fees are paid to the local carrier. All international orders may be subject to tax and duties. These fees are charged by your government and are separate from any delivery fees.


Organic quality

All our t-shirts with the following logos in the description are made of 100% organic cotton, Fair Wear certified and CO2 neutral!
Click the logo or here for more informations!

 

Merchant/Retailer Support

Email only: dropshipping@norvine.eu

Our other support channels (Messenger, WhatsApp, Live Chat etc) are for private consumers only and NOT for merchants or retailers.

 

Returns

Returns are not accepted in B2B. Every merchant/retailer is responsible for his return management.