To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • In the European Union, enter your order number and email address (or phone number) used for the purchase in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • Do the steps above within 14 days after receiving your order.
  • You will get a confirmation email with the shipping guidelines once the return request is approved

 

What items are returnable?

  • They must be in original condition
  • They must have all original tags on the product
  • Unwashed and unworn clothing
  • In the original packaging (if possible)
  • Face masks and hygienic items cannot be returned once unpacked
  • Please feel free to keep any promotional stickers or flyers

 

Are there any charges for return?

  • There are NO charges for return unless you want to buy a prepaid return label from us (European Union and Switzerland only)
  • Original shipping charges are refundable
  • You are responsible for the charges of the return shipping or you can buy a prepaid return label here.

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment within a few days (max. 14 days)

 

Refund Policy