To start the return process for your order, please enter your email address or phone number and the order number below.
How do I return?
- Enter your order number and email address (or phone number) used for the purchase in the fields above and click Start
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the shipping guidelines once the return request is approved
What items are returnable?
You can return your items within 14 days (EU) or 30 days (US/CA) of receipt of your shipment.
- They must be in original condition
- Unwashed and unworn clothing
- In the original packaging (if possible)
- Face masks and hygienic items cannot be returned
Are there any charges for return?
- There are no charges for return unless you want to buy a prepaid return label from us (European Union and Switzerland only)
- Original shipping charges are refundable (EU) / non-refundable (US/CA)
- You are responsible for the charges of the return shipping
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 14 working days.